Privacy Policy

1. Introduction

Welcome to Stay Dream Home LLC ("Company," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website staydreamhomestore.com and use our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• Contact us: Name, email address, phone number, and the content of your message or inquiry
• Place an order: Billing and shipping addresses, payment information (processed securely through our payment processors), and order details
• Create an account: Username, email address, password, and profile preferences
• Subscribe to newsletters: Email address and communication preferences
• Request a consultation: Name, contact information, project details, and design preferences
• Submit reviews or testimonials: Name, rating, and review content

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device information: Browser type, operating system, device type, and screen resolution
• Log data: IP address, access times, pages viewed, time spent on pages, and referring URL
• Location data: General geographic location based on your IP address
• Cookies and tracking technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from other sources, including:

• Social media platforms if you interact with us through those channels
• Payment processors regarding transaction status
• Shipping carriers regarding delivery information
• Marketing partners and analytics providers

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Our Services

• Process and fulfill your orders and inquiries
• Communicate with you about orders, deliveries, and services
• Provide design consultation services
• Manage your account and preferences
• Process payments and prevent fraud

3.2 Improving Our Services

• Analyze website usage to improve user experience
• Develop new products and services
• Conduct research and analysis
• Monitor and improve website performance

3.3 Marketing and Communications

• Send newsletters and promotional materials (with your consent)
• Personalize your experience and product recommendations
• Display relevant advertisements
• Conduct surveys and gather feedback

3.4 Legal and Security

• Comply with legal obligations
• Enforce our terms and policies
• Protect against fraudulent or illegal activity
• Respond to legal requests and prevent harm

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

• Contractual necessity: Processing necessary to fulfill our contract with you (e.g., processing orders)
• Legitimate interests: Processing necessary for our legitimate business interests (e.g., improving our services, fraud prevention)
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legal obligation: Processing necessary to comply with legal requirements

5. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment processors: Stripe, PayPal for secure payment processing
• Shipping carriers: FedEx, UPS, and other carriers for order delivery
• Email service providers: For sending transactional and marketing emails
• Analytics providers: Google Analytics for website analytics
• Customer support tools: For managing customer inquiries
• Cloud hosting: For secure data storage

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Order information: Retained for 7 years for tax and legal compliance purposes
• Marketing preferences: Retained until you opt out or request deletion
• Analytics data: Typically retained for 26 months
• Communication records: Retained for 3 years for customer service purposes

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 For All Users

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time

7.2 For EEA/UK Residents (GDPR)

• Data portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent
• Lodge a complaint: File a complaint with your local data protection authority

7.3 For California Residents (CCPA)

• Know: Request disclosure of personal information collected, used, and shared
• Delete: Request deletion of personal information
• Non-discrimination: Not receive discriminatory treatment for exercising your rights
• Opt-out of sale: We do not sell personal information

To exercise any of these rights, please contact us at privacy@staydreamhomestore.com. We will respond within 30 days (or sooner as required by law).

8. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encryption at rest for stored data
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Secure payment processing through PCI-DSS compliant providers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

9. International Data Transfers

We are based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

For transfers from the EEA or UK, we use appropriate safeguards including Standard Contractual Clauses approved by the European Commission to ensure your data is protected.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

If you believe we may have collected information from a child under 16, please contact us at privacy@staydreamhomestore.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending you an email notification if we have your email address
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection matters, you may also contact our Data Protection Officer at the email address above. We will make every effort to resolve your concerns.